If you are calming a leakage or damage in the product during the delivery, please send us an email to chandrakumarayurvedics@gmail.com with the following details, within 24 hours of the delivery date.

We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. Please allow one week from the day you return your package, for your exchange request to be fully processed and closed.

Write to us at chandrakumarayurvedics@gmail.com within 12 hours of receiving the product that you would like to exchange or refund, with the following details:

1.Invoice number
2.Details of your complaints 
3.Supporting image and videos 
After receiving the above details, it will take 7 working days to revert on complaints. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged. In the case of a product refund, once your request is approved, the refund will reflect in your account within 10-15 days or as per the Bank’s guidelines and you will be sent an email confirming the same.

Damages due to negligence, improper usage, or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable. No cash refunds are allowed.